Refund and Returns Policy

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unassembled, and in the same condition as received
• It must be in its original packaging with all tags attached
• You’ll need to provide your receipt or proof of purchase

To start a return, email us at info@ottomandivanbeds.co.uk. Once your return request is approved, we’ll provide full return instructions.

Items sent back without requesting a return first will not be accepted.

Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery. We’ll review the issue and arrange a replacement or refund.

Some items can’t be returned, including:

• Mattresses or bedding that have been opened, for hygiene reasons
• Custom or made-to-order items
• Sale or clearance items
• Gift cards

If you’re unsure about your item, please contact us before purchasing.

If you’d like to exchange an item, the quickest way is to:

1. Return your original order
2. Once your return is accepted, place a new order for the item you’d like instead

A re-delivery fee may apply.

If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days of delivery — for any reason. The item must still meet the same return conditions listed above.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, we’ll process your refund within 14 days of receiving the returned item, to your original payment method.

Your bank or card provider may take extra time to complete the transaction. If it’s been more than 21 days since your return was approved and you haven’t received your refund, please contact us.

If you have any questions or need help with your return or refund, reach out to us: